Get a Demo of Grace Hill's Mystery Shopping Solution
Explore Grace Hill's unified mystery shopping platform now in PerformanceHQ! Built for multifamily operators — designed to test every touchpoint, strengthen service delivery, and boost resident satisfaction.
No pressure. No obligations. Just a quick walkthrough tailored to your goals.
Real Stories, Real Success: Hear From Our Customers
“Integrating Mystery Shopping into the platform means we can not only see how our teams are performing, but also get training recommendations to close skill gaps.”
Mary Sheets
Vice President of Talent & People at Dayrise Residential
"Mystery Shopping is a wonderful tool that has helped as I develop and implement our leasing school. I am able to recognize employee strengths while also identifying opportunities for growth. As a result, I have used this knowledge to gear my training towards their needs rather than wasting time on skills that have already been mastered."
Amy Fernandez
Training & Development Manager at Phillips Management Group
"We're excited that our teams can find everything in PerformanceHQ instead of logging in to different systems — it’s like it was all meant to come together."
Jessica Dodge
Director of Employee Development at Harbor Group
Trusted by Leading Multifamily Organizations
Build The Program That Best Fits Your Business
Choose from our flexible package options to meet your specific business needs. Additional shops can be ordered on demand!
Annual & Save
Annual & Save Package
Order mystery shops as needed throughout the year at discounted rates. You choose from any of our shop types and initiate the shop timing.
Quarterly
Automated Quarterly Program
Automated order shops every 90 days; no forms needed. A streamlined process offers consistency for your operation and budget. Plus, get recommend training based on skill gaps identified in the shop.